Shipping & Returns.
LAST UPDATED // JUNE 23, 2026
FREE EXPRESS DELIVERY
Complimentary express shipping across India on all orders.
FINAL SALE
All purchases are final. Returns are only accepted for damaged or incorrect items with a valid unboxing video.
INSURED SHIPMENTS
Every delivery is 100% insured until it reaches your doorstep for complete peace of mind.
1. DOMESTIC SHIPPING
All products are dispatched within 24-48 hours of order confirmation. Standard delivery times are 3-5 business days depending on your location. Deliveries to metro cities usually arrive within 2-3 business days.
Once shipped, you will receive an automated email and WhatsApp notification with your Blue Dart tracking number and link.
2. FINAL SALE POLICY
All purchases made through ZELIX are considered final. We do not offer returns, exchanges, or refunds except in cases where a product is received damaged or an incorrect item is delivered.
3. IN-STORE PURCHASES
For purchases made at our physical store, every product is thoroughly inspected before being handed over to the customer. Once an item has been sold and accepted, we cannot be held responsible for any damage, defects, or issues arising thereafter, as we are unable to verify how the product has been handled or used.
4. DAMAGED OR INCORRECT ORDERS
If you receive a damaged product or an item different from what you ordered, please contact us within 48 hours of delivery.
To process your request, an unboxing video is mandatory. Claims submitted without a valid unboxing video cannot be reviewed.
The unboxing video must:
- Show the sealed package from all sides (360° view) before opening.
- Record the entire unboxing process in one continuous video.
- Contain no cuts, edits, pauses, or interruptions.
- Clearly display the damaged or incorrect product received.
5. RETURN ELIGIBILITY
If your claim is approved, the product must be:
- Unused and in its original condition.
- Returned with all original packaging, tags, accessories, and invoices.
- Shipped back within the timeframe communicated by our support team.
Once the returned product is received and successfully inspected, any eligible refund will be processed within 3 working days to the original payment method, where applicable.
6. NON-RETURNABLE CASES
Returns, exchanges, or refunds will not be accepted for:
- Change of mind.
- Incorrect size, color, or design selection made by the customer.
- Normal wear and tear.
- Damage caused after delivery due to misuse, improper handling, accidental damage, or inadequate care.
- Claims submitted without a valid unboxing video.
- Claims reported more than 48 hours after delivery.
CONTACT US
If you have any questions regarding your order or this policy, our support team is always happy to assist you.