Privacy Policy
Last updated: June 2025
1. Information We Collect
When you visit ZELIX or place an order, we may collect the following personal information:
- Name, email address, and phone number (provided during registration or checkout)
- Shipping address and delivery preferences
- Payment information (processed securely by Stripe — we never store card data)
- Browsing behaviour, device information, and IP address via cookies
- Order history and wishlist preferences stored in our secure database (Supabase)
2. How We Use Your Information
- To process and fulfil your orders
- To send transactional emails such as order confirmations and shipping updates
- To improve our product listings, website experience, and customer service
- To comply with legal obligations and prevent fraud
- To analyse site traffic and usage through Vercel Analytics (anonymised)
3. Data Storage & Security
Your account data is stored securely in Supabase (PostgreSQL) with row-level security policies. Payment data is handled entirely by Stripe and is never stored on our servers. All connections are encrypted via HTTPS/TLS.
4. Cookies
We use essential cookies for authentication (session tokens) and functional cookies for cart persistence. We do not use third-party advertising cookies. You may disable cookies in your browser, though some site features may not function correctly.
5. Third-Party Services
- Stripe — Payment processing. Subject to Stripe's Privacy Policy.
- Supabase — Database and authentication. Subject to Supabase's Privacy Policy.
- Vercel — Hosting and anonymised web analytics. Subject to Vercel's Privacy Policy.
- Amazon SES — Email delivery for order confirmations.
6. Your Rights
You have the right to access, correct, or delete your personal data. To exercise these rights, please contact us at support@zelix.shop. We will respond within 30 days.
7. Data Retention
We retain order and account data for up to 3 years for legal and tax compliance purposes. You may request early deletion of your account and associated data by contacting us.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of ZELIX after any changes constitutes acceptance of the updated policy.
9. Contact
For privacy-related enquiries, contact us at support@zelix.shop or via WhatsApp at +91 98953 08806.